Refund policy
RETURN AND REFUND POLICY
Our products are made to order specifically for each customer. Because of this, we generally do not accept returns or exchanges for ordering the wrong size or color, or for a change of mind.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your item arrives damaged, defective, has a manufacturing error, or you receive the wrong item, please contact us within 30 days of delivery.
Please include your order number, a description of the problem, and clear photos showing the issue. Once the issue has been reviewed and approved, we will arrange an appropriate replacement or refund at no additional cost to you.
SIZE AND COLOR SELECTION
Customers are responsible for selecting the correct size, color, and other product options before completing an order. Please review the product description and available sizing information carefully before purchasing.
RETURNS
Please do not send products back without contacting us first. Because our products are made to order and fulfilled by third-party print providers, the appropriate resolution and return instructions depend on the circumstances of the order.
REFUNDS
When a refund is approved, it will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or credit card provider.
ORDER CANCELLATIONS AND CHANGES
Orders enter production shortly after they are submitted. Once an order has entered production, we may not be able to cancel it or change the size, color, design, or shipping information. Contact us as soon as possible if you need to request a change or cancellation.
CONTACT US
If you have a problem with an order or have questions about this policy, please contact us at the customer-service email address listed on our store.